Frequently Asked Questions
Everything you need to know about shopping with OLIVER'S.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for those who need their items sooner.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number and zip code, and follow the instructions to print your prepaid return label.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.
What payment methods do you accept?
OLIVER'S accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Where are your garments manufactured?
We partner with ethical factories in Portugal and Italy that prioritize fair labor practices and high-quality craftsmanship to ensure every piece meets our premium standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.